Many of you who've known me for years know I have zero tolerance for lousy inept companies and their lack of customer service. Today was a case to the extreme. I guess some companies have yet to realize the power of the internet. If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can … [Read more...] about Customer Service-is it extinct?
bad customer service
Bad vs Good Customer Service
Okay yesterday my cell phone finally decided to die with no way to repair it. I knew it's day was coming, had hoped to prolong it though. I dealt with having no phone on Sunday and part of today before giving in and heading off to TMobile. Well I get there this morning and some nastyattitudey girl was working there. She lacked any form of personality, was just yuck to deal … [Read more...] about Bad vs Good Customer Service
Return to sender phone call
Well I guess it's a good thing that I followed up on the status of some tickets I ordered online months ago for an event the first weekend of February. I was going through saved emails and noticed the order confirmation stated I'd receive actual tickets in the mail 3-4 weeks in advance of the event. Wow, that's like NOW! So, I emailed them a few days ago regarding status...geee … [Read more...] about Return to sender phone call