Tire Kingdom = huge fail!

Hmmmm the day after Christmas, an early visit to my local Tire Kingdom Store #56 and yes I’ll tell you which one it is so you can avoid going there!
9898 Pines Blvd, Pembroke Pines, FL

I figured I’d go use the coupon I had, get a quick oil change before hitting the road again today…
get there before they open

A sales person, at Tire Kingdom then tells me I have two balding front tires…
balding on outside
not safe and refuses to rotate them to back and rear tires to front

I question it since I’ve always been taught, best tires in front.
He claims that that’s not the case anymore, quotes some nonsense lines about studies, blah blah blah

I call daughters father (yes, sadly I bothered him at 7 a.m…sorry Larry!) to confirm this because it’s against what I knew.
He agrees, it makes no sense.

So, I have them just do the oil change and will deal with the tires at later date.

But, while sitting and thinking and letting things settle it still made no sense.

I then find this tweet from Tire Kingdom on my twitter feed

To which I tweeted back the following tweets…which ironically (or not) they were quick to tweet and initiate conversation to begin with, yet now that I have issues/complaints nobody’s tweeting back from there!

I even tried to call their customer service line…to be told that it’d take 2-3 business days for upper management to respond.
Ummmm really?!

So then I went back to car to get receipts from today and from when I got the tires a mere 18 months ago.
Lo and behold!
I purchased 4 new tires on 6/29/10
70,000 mile tires at that
with life time wheel rotation
AND 3 year wheel alignment program!

Yes you can click image to see full size in new window

and then today’s receipt
where you can see he recommends FOUR tire replacements AND wheel alignment
Yet, I have 3 yr wheel alignment program sooooooooooooooooooooo why wasn’t wheel alignment done?
hmmm couldn’t tell ya?!
Oh I know, he was more concerned with trying to sell me new tires!
And, he said that Scions always have bad alignment

Why wasn’t tire rotation done?
Oh I know, he was more concerned with trying to sell me new tires!

Note the 70,000 mile tires have 22,732 miles on them
See mileage on receipt from purchase on 6/29/10 to this mornings receipt!
That’s A LOT less than the 70,000!

Yes you can click image to see full size in new window

And, notice they couldn’t even reset the maintenance required light AND they did manage to put my speedometer into kilometers per hour instead of miles per hour which means they tried to reset the maintenance light…which is sad and pathetic seeing how the instructions are in the owners manual which is in the glove box.

So, now I’m even more annoyed!
I call the customer service line back and give all the information to Adrian (at least he was polite) and got my incident number and was told upper management usually takes 3-5 business days to respond!
WOW really? I guess they have that many complaints!?!!!
Because as the morning progresses I’m finding more and more who aren’t happy with Tire Kingdom, yet check out their line from their site

yes, again you can click to see full size in new window

but it says “Our number one goal has always been and will always be to earn and maintain YOUR trust! We welcome your comments. If you have a comment, suggestions, or an unresolved issue you should immediately contact the Manager at the Tire Kingdom/NTB/Merchant Tire location that you frequent.
You should also feel free to contact our Customer Satisfaction Department with your input or to resolve an outstanding issue. We are available for your convenience 24 hours a day, 7 days a week. To reach one of our customer service representatives, use one of the methods below

Sorry but I’m ROFL to the YOUR trust! part and their claim they’re available 24/7 because I’m told I have a 3-5 business day WAIT?
How’s that 24/7?

This should be interesting to see how long it really takes someone to phone me, someone to respond on Twitter…
and for them to make this right!

and hmmmmm suggests replacement of 4 tires
yet here are pics of tires (and yes they’ve been rotated numerous times during the course of the last 18 months)

Back tire which is ok but yet I’m pretty sure I cannot get another 47,268 miles on the back tires to meet the 70,000 mile tire factor!

Front tire balding and way short of the 70,000 mile mark

The shirt I wore this morning says peace on it, not take advantage of me because I’m female, not lie to me because I’m too dumb to figure it out, not screw me over, not sell me something I shouldn’t need.

So, any one want to bet on how long it takes someone from Tire Kingdom to respond?
Bueller…Bueller…Bueller