Yes, I know it’s the holiday season…it happens every year like clockwork.
Christmas, then a few weeks later my daughter’s birthday.
Knowing that stores don’t often restock items in time to wait to buy her birthday gifts I get them at same time as Christmas.
So, if something I order online isn’t in stock right then it’s not a problem (or shouldn’t be a problem) since odds are they can ship it by the first week of January.
Not the case this year apparently with Target.
For the first time ever, I’m totally annoyed with them.
I ordered two items the middle of November (yes, before Thanksgiving).
One item shipped and I received it already.
I then got an email stating the other item had shipped.
Cool, thought my shopping was done.
Not, the case 🙁
Yesterday I received this email from them:
Dear Target.com Guest,
We’re writing to advise you that we aren’t able to fulfill your order #602-0341776-8245857 for the xxxxxxx (x’d out just incase she reads this! lol) you recently ordered.
You probably have already received an e-mail stating that it shipped, but unfortunately that e-mail was sent to you in error. Since we don’t have the available inventory to fulfill your order at this time, we’ll refund your credit card in full. We have requested a refund for the game, which should post to your credit card account within 7 to 10 business days. We’ll also send you a confirmation e-mail when we finish processing your refund.
Okay, not cool!
email me with just 10 days til Christmas but I figured okay let me call them and tell them to NOT cancel order and ship it when in stock — hoping that they’d just send and I can give for her birthday.
I spent over 30 minutes talking to some clueless chic at their call center, who then came back after putting me on hold for a third time to tell me that my item wasn’t in stock!!!
ummm yea I know that!
Another 10 minutes go by and she still wasn’t grasping the concept of ship the item WHEN it does come in stock.
I finally got to the point where I realized this was going nowhere other than racking up minutes on my cell, so why bother…I laughed, said forget it and hung up.
Within a minute, I got an email requesting I do a “customer service survey” regarding my phone call.
Sure…FAILED, CLUELESS, LOUSY
Wonder if it even matters? Do they really read those or care?
Because, after I posted on Twitter and Facebook others said they had the same experience this year with Target (amongst other companies).
You’d think if companies are hurting and needing business, they’d treat their customers better and try to resolve any issues rather than have clueless customer service reps!
Needless to say, I’m off in a few to go locate said item that Target doesn’t have to ship and I will succeed!!!!
Update
Read this post for the excellent customer service from GameStop! Thanks Target for screwing up, now GameStop gets my biz.
When the customer comes first, the customer will last ~
Robert Half