As you may have seen from yesterday’s post I had a huge fail at Tire Kingdom.
Last night I received a phone call from Mr Mike Ore who immediately worked at resolving the issue(s).
This morning I was at Tire Kingdom at 2600 Pine Island Road, Cooper City FL 33024 to have everything taken care of.
Philip Tomarchio, the Manager was more than attentive and ready for me when I got there.
He had two new tires for me already staged and ready to be put on my good ole’ Scion.
Philip was uber friendly and asked me what all he could do to make me happy!
That’s a loaded question after yesterday.
But, he graciously took care of everything…
I now have two brand spanking new tires on my car, the alignment was done, the maintenance required light is reset and I’m back to mph instead of kph!
He even checked all the fluids, filters, belts, etc. which I do myself so knew those were okay but was refreshing to see that he went above and beyond to even check those items.
He even let me know that my battery is in need of replacing (which is under warranty at Bennett Auto Supply so I’ll go swap that out) but he let me know and didn’t try to sell me on that, knowing I had warranty elsewhere! Pleasant experience!
Mike Ore and Philip Tomarchio have renewed my faith in Tire Kingdom (and I will be going to the Pine Island Rd. Tire Kingdom for my wheel rotation, tire needs, etc.)
They also realized the importance of responding to customers in a timely fashion and resolving issues!
Props to both of these gentlemen.
And, glad to see that there are still some people who understand the power of good customer service, Social Media and making things right.
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